Service

Diagnostics & evaluation - free of charge if we repair your system - it is simply included in the repair cost.

We will have to charge you however, if we spend significant time and effort diagnosing your system and you decide against the repair or repair is not possible. We are running a business after all and our engineers have to be compensated for their time. Two most typical examples are: data recovery attempts which can take several hours and diagnosing (failed) notebook motherboard which involves disassembling the notebook and series of tests.

Quick fix any repair requiring no more than 15 minutes (usually correcting a setting) 

Short Repair troubleshooting and repair performed while you wait not exceeding 1 hour (i. e. virus or adware removal)

Standard Repair Any repairs to your computer not requiring to re-install Windows

Windows re-installation I without applications and data backup/restoration

Expediting your repair your computer jumps to the front of the queue with the intent of being fix the same day (if possible)

If we have to stay late (past 7 p.m.) to finish your repair.

On-site service (House Calls) for the first hour.
If your computer requires extended service that takes a couple of hours (i.e. reinstalling Windows) we recommend exchanging on-site service into pick-up-and-delivery.